What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications) and comments, feedback.

We do not collect any payment details or credit card information.

How do we collect information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Assisting in background research into your property and how this location may impinge / impact upon potential developments;

  • Understanding how this will affect our ability to manage the project from our studio location.

We do not share this information with any organisation or individual without express permission from you.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting the director of the Company.

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We have a legitimate interest.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Your information is also securely stored on our encrypted computer database.

Should you appoint us as your architects, we keep your contact information for the duration of our contractual obligations to you. We will then securely dispose your information using recommended procedures from the ICO.


Our company's website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

Click here to view which cookies are stored on your site visitors' computer. 

How can you withdraw your consent? 

If you don’t want us to process your data anymore, please contact us at info@matthewclayarchitects.co.uk or send us mail to Matthew Clay Architects, Spiders Barn, Cross Keys, Corsham SN13 0DT

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@matthewclayarchitects.co.uk or send us mail to Matthew Clay Architects, Spiders Barn, Cross Keys, Corsham SN13 0DT.

Your data protection rights

 

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Spiders Barn, Cross Keys, Corsham SN13 0DT if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Spiders Barn, Cross Keys, Corsham SN13 0DT.

You can also complain to the ICO if you are unhappy with how we have used your data.